In Focus

Staffing crisis “damaging” customer experience in QSR

59% of team members also admitted that customer experience is suffering in their venue due to lack of staff.

In Focus

Staffing crisis “damaging” customer experience in QSR

59% of team members also admitted that customer experience is suffering in their venue due to lack of staff.

In Focus

Amidst labour shortages, QSR customers are expecting more from staff

48% say that staff must know where the food is sourced from whilst 58% expect staff to have the “knowledge and foresight” to recommend menu items.

In Focus

Delivery, takeaway sales slow in October as dine-in confidence builds

At-home sales, however, are still 98% higher than 2019 levels.

In Focus

Pizza Hut Delivery expands to petrol stations with EG Group franchise deal

The partnership will see EG Group franchise eight new trial stores, creating about 90 jobs.

In Focus

Shopper confidence falls anew in October

Consumers are increasingly focusing on saving money, IGD says.

In Focus

Nearly one in five Brits to eat veggie, vegan this Christmas: Deliveroo survey

The food delivery firm reported 105% growth in vegan orders year-on-year.

In Focus

A&W reaches deal to pilot Pret A Manger products in Canada

If the pilot is successful, A&W will be granted the exclusive rights to expand the Pret brand across the country.

In Focus

Creams expands into Egypt with first int’l franchising deal

The agreement will result in 22 stores in the country over the next five years.

In Focus

EG Group grows F&B portfolio anew with Cooplands acquisition

The company continues its buying spree.

In Focus

Can technology fully offset lingering labour shortage pains?

One in six hospitality jobs currently lie vacant.

In Focus

Optimism about future trading recovering despite major challenges: survey

Many of the respondents called for further Government help, including an extension on the VAT reduction, reform of business rates and business rates relief for 2022/23.

In Focus

Restaurants, pubs enjoy high delivery, takeaway sales in August

Deliveries and takeaways accounted for 27% of managed operators’ total sales during the month.

In Focus

Inflation seen in months ahead due to “chronic” labour shortages, “insufficient” stock

Some operators are already setting up their own central production kitchens to take pressure away from individual sites.

In Focus

Jollibee’s UK expansion on track despite COVID slowdown

The chain already has seven stores in the country, six of which were opened amidst the pandemic.

In Focus

More chains report shortages as supply crisis deepens

Logistics UK, which represents freight firms, and the British Retail Consortium, said a shortfall of some 90,000 HGV drivers was the root of the problem.

In Focus